Cry Me a River

Given my current obsession with protoss high templar, I thought I'd base today's topic on feedback (hahaha, I made a funny). It was originally intended as a rant post, but nobody wants to read about that, so I'm trying to learn something from the whole experience.

Last week, one of the patrons began a super long rant about how bad the casino is run, how bad the service is, etc, etc. As he was being an ass to me and my supervisor, I was pretty much ready to punch him in the face, but good customer service means listening to crap like that, so instead I said, "First of all, let me state that I am in no way asking you to leave, but personally, if I didn't like the way a place was run, I would simply stop going there." BAD MOVE, as he then began yelling at me about how this is a free country and that he's allowed to go wherever he wants, and then began another super long rant which boiled down to him having the right to complain about whatever he wishes to complain about.

I realise I am being slightly hypocritical in complaining about complainers, but some things that people complain about make no sense to me.

VOTE WITH YOUR REMOTE
In the newspaper, on forums, and various other places, there are always people complaining about certain TV shows and how they shouldn't be on the air. Things like shows running overtime and delaying other shows I can understand, but there are people who complain about TV shows, and based on their comments, it seems like they continue to watch the shows for more material to complain about. The solution is simple, stop watching.

IT'S NOT ME, IT'S YOU
The above mentioned guy complained about how some dealers weren't very nice to him. After I left that table, my supervisor pulled me aside and asked me how I was going. He explained to me that the man was a regular, and that nobody enjoyed dealing or supervising for him. He treats everyone badly, and my supervisor was just waiting for him to behave badly enough to get him kicked out (which has yet to happen). After I heard that, I wanted to go back to the guy and say that maybe it's not all the dealers who have a bad attitude, but that it was him. I smiled at him when he came to the table and I treated him like everyone else until he started practically abusing me and my supervisor.

(Oh, must have a little side rant, as it has been a long time coming, and I am not sure how much longer I'll be able to justify this rant as I am leaving the casino world. Nobody thinks the people who work at KFC love serving fried chicken. Nobody thinks the people working at Coles love scanning items and bagging them. But for some reason, it seems to be some commonly held belief that dealers love to take people's money. They think that when we go on break, we all get together and laugh at all the fools who come in and drop their money on our tables. They think we go home at night and sleep on our pillows that are stuffed with cash. Seriously?!

It's very rare that I actually enjoy taking money from someone, and that only occurs when someone has been incredibly mean to me. I would give people their money back if I wouldn't get arrested for it. All of the people I have spoken to at work have said that they work there because they want to pay off a mortgage or have to feed their family, not because they enjoy taking people's money. That being said, my job is quite fun sometimes, but very rarely does the fun come from taking people's money.)

D.I.Y.
I was talking to someone today who told me about a friend of his who didn't like how there were no cafes that suited what he was looking for in a cafe. So he started his own up, and it's now a very successful franchise. There was originally no video/computer gaming club at uni, and QC and Tim started their own. It's not always a realistic solution, but sometimes it's easier to just create your own solution rather than try to change an existing one. I hate how hard it is to find desserts that I can eat, so I decided to learn how to bake, and now I'm working on a coconut milk fudge brownie recipe that is Anna-friendly (I think I'm about 90% of the way there, I have the taste right, but can't quite get the correct texture).

I know that there's a place for feedback, and that things would never improve unless there were people out there voicing their dissent, but I feel like there are people who just love to complain about everything and anything. There are doers, and there are complainers. While it feels good to vent every now and again, sometimes you just have to take charge of your own life.